AFVape is dedicated to protecting your information. We have implemented physical, electronic, and managerial measures to secure the information we collect online and prevent unauthorized access or disclosure. However, no internet transmission or electronic storage method is completely secure, and AFVape cannot guarantee absolute security for your information.
By using AFVape’s website and services, you agree to the collection and use of your information as described in this Privacy Policy. If you are a resident of the European Economic Area (EEA) or a citizen of an EU member country, you must explicitly consent to the collection, processing, and use of your personal information before using AFVape’s website and services. AFVape may update this Privacy Policy periodically by revising this page. You agree to check this Privacy Policy periodically to stay informed about any changes.
Information We Collect and Use
We gather personal and anonymous information from you based on what you provide and how you use AFVape’s website and services. This information is used to enhance our website and services. AFVape will not share your information except as stated in this Privacy Policy.
We may ask for specific personal information, such as your name, phone number, and address, to improve your experience and enable purchases on our website. We collect the following information when you use our website and services:
- Your name, address, photos, and other details you provide when accessing our site and services.
- Your contact information, including email address.
- Your demographic details, preferences, and interests.
- Information you provide for customer service and support.
- Payment details, including name, credit card information, or other account information.
- Messages sent or received through our website.
- Transaction details, including information needed to provide products or services you sign up for.
- Your location based on the IP address assigned by your Internet Service Provider and mobile location data.
- Usage data about your site activities, collected via Cookies.
- Other information relevant to customer surveys and offers.
- Information about dates and times you use our website and related services.
- Details about the browser, operating system, and language you use when visiting our website.
- Information about the site that referred you to our website, including details about the site you visited before coming to ours.
We collect this information for the following reasons:
- For internal record-keeping.
- To process payments for goods and services.
- To manage your user account and notify you about matches, tips, updates, special offers, or services, if you consent.
- To ensure compliance with our Terms and Conditions and legal obligations.
- To improve the structure, layout, and usability of our website and services.
- To enable your participation in interactive features of our website and services.
- To personalize your repeat visits and usage.
- To provide requested information on products, services, news, and offers.
- To respond to your questions or comments.
- To inform you about changes to our services or website functionality.
- To conduct market analysis and research.
Control of Your Personal Information
You can ask us to delete your personal information by contacting us at support@AFVape.com. You may also choose not to provide certain information on our website, but this may limit your access to some or all of our website’s features and reduce your user experience.
If you previously allowed AFVape to use your information for direct marketing, you can withdraw that permission anytime by emailing us at support@afvape.com.
We will not sell, distribute, or lease your information to third parties without your consent, except when required by law. We may send you promotional information about third parties if you have indicated your interest in receiving such information.
If you believe any of your personal information is incorrect or incomplete, you can have it corrected by notifying us at support@afvape.com.
Some personal information may be exempt from these requests in certain situations, such as when we need to process your information to comply with legal obligations. There will be some residual data in our databases, access logs, and other records, which may or may not contain your personal information.
Where We Store Your Information
The information we collect from you may be transferred to and stored in locations outside the EEA, including Canada and the United States. It may also be processed by law enforcement, employees, and contractors outside the EEA who work for us or our suppliers (e.g., those providing services, processing payments, or offering support). By submitting your information, you agree to this transfer, storage, and processing. We will take reasonable steps to ensure your data is secure and treated according to this Privacy Policy.
How Long We Retain Your Data
We keep your data as long as necessary to provide our products and services, typically until you terminate your account. We will delete your information within nine months after account termination to address any payment or account-related queries and comply with disclosure requirements. Even after termination, copies of your information may still be accessible online if shared with others or retained by third parties. AFvape does not control or accept liability for this. Third-party applications or websites with access to your data may retain it per their terms and privacy policies.
If you are an inactive or infrequent user, we may keep your information until you cancel your account. You are responsible for updating your preferences or canceling your account. If we terminate your account for violating our Terms and Conditions or if you pose a threat to our business or users, we will retain your information as necessary to protect our interests and users.
Log Data and Cookies
We collect Log Data from your browser whenever you visit our website. This includes your IP address, browser version, pages visited, visit time and date, time spent on pages, and other statistics.
Cookies are small data files used as anonymous unique identifiers. They are sent to your browser from the website you visit and stored on your computer’s hard drive. Our website uses cookies to collect information and improve our website and services. Cookies help us understand which pages are used, enhancing your experience. Cookies do not give AFVape access to your computer or personal information unless you choose to share it with us.
We use session and persistent cookies for various purposes:
- Analytical/performance cookies: Recognize and count visitors, track how visitors move around the website to improve performance.
- Essential cookies: Necessary for website operation, authenticate users, prevent fraud.
- Functionality cookies: Recognize you on return visits, personalize content, greet you by name, remember preferences.
- Targeting cookies: Record visits, pages viewed, and links followed to make the website more relevant to your interests. May share this information with third parties for this purpose.
We may also use third-party cookies for usage statistics and marketing:
- Optimization cookies: Real-time tracking of users from different marketing channels.
- Partner cookies: Provide marketing metrics to partners.
- Tracking cookies: Follow user behavior for metrics and better understanding of usage habits.
You can accept or refuse cookies through your browser settings. Refusing cookies may limit the use of some website features and functionalities.
Links to Other Sites
AFVape.com may have links to other websites. Once you leave our site using these links, we have no control over the other websites or the information they collect. We are not responsible for the content, privacy policies, or practices of third-party sites or for the protection of any information you provide on those sites.
Third Parties
We may be legally required to disclose your information to third parties due to litigation, court orders, public authorities, or regulations. We might also disclose information if necessary for national security, law enforcement, or similar situations, including alleged copyright or trademark infringements.
Service Providers
We share your personal information with third-party service providers to support our website and services. These providers assist with:
- Information and data processing
- Credit and payment processing
- Order fulfillment
- Data management and hosting
- Consumer research or satisfaction surveys
- Service improvements
- Providing services on our behalf
- Performing maintenance and repair tasks
- Analyzing website and service usage
These third parties may access your information but are not allowed to disclose or use it for other purposes. We do not share your information with third parties for direct marketing without your explicit consent.
Contact Us
For any questions about our Privacy Policy, contact us at support@afvape.com.